Job Description
Epic Inpatient Clinical Documentation Application Analyst Go-Live Support (Remote, 3-Month Contract)
This is a remote position.
We are seeking an experienced Epic Inpatient Clinical Documentation (Clin Doc) Application Analyst to support a large health system during a critical Epic go-live period. This is a 3-month remote contract focused heavily on break/fix ticket support, stabilization of inpatient documentation workflows, and ensuring clinicians can document safely and efficiently from day one. The consultant will work in a fast-paced, high-volume ticketing environment and must be comfortable participating in an on-call rotation during the go-live window to support 24/7 inpatient operations.
Key responsibilities include:
- Provide day-to-day break/fix application support for Epic Inpatient Clinical Documentation during and after go-live.
- Triage, analyze, and resolve incidents and service requests related to:
- Provider and nursing documentation
- Flowsheets and documentation rows/rows groups
- Notes, SmartTexts, SmartPhrases, SmartLinks, and SmartForms
- Admission, transfer, and discharge documentation workflows
- Work within the organization's ITSM/ticketing system to manage, prioritize, track, and document tickets in a timely manner.
- Collaborate closely with physicians, nurses, advanced practice providers, and ancillary staff to understand issues, reproduce problems, and validate fixes.
- Perform root cause analysis and implement durable solutions, minimizing repeat tickets.
- Maintain and optimize Clin Doc build, such as:
- Flowsheet templates and profiles
- Note types, templates, and documentation tools
- Care plans, problem lists, and documentation-related BPAs or decision support
- Coordinate with other application teams (e.g., Inpatient Orders, Procedure Orders, Pharmacy, Radiant, OpTime/Anesthesia, Cupid, HIM) to support integrated workflows.
- Participate in on-call rotations (evenings, nights, and/or weekends as needed) during the go-live period and early stabilization.
- Adhere to established change management and governance processes for all build changes.
- Create and maintain knowledge base articles, known-issue logs, and quick-reference documentation for common issues and standard solutions.
Contract details:
- Duration: Approximately 3 months (with potential extension based on project needs).
- Start Date: ASAP must be able to ramp quickly.
- Location: 100% remote, with potential extended hours to align with hospital operations during go-live.
- Hours: Full-time (40 hours/week) with additional hours possible during peak go-live periods and on-call coverage.
Required qualifications:
- Epic Clin Doc (Inpatient Clinical Documentation) certification/accreditation or demonstrable equivalent experience with recent hands-on support.
- 2+ years of experience as an Epic Inpatient Application Analyst, with a strong focus on clinical documentation.
- At least one recent Epic go-live or major upgrade supporting inpatient documentation workflows.
- Strong understanding of inpatient clinical workflows, including admission, rounding, and discharge documentation; nursing flowsheets and provider notes; interdisciplinary documentation and communication; and proven experience delivering break/fix support in a hospital or large health system setting.
- Experience working with ticketing/ITSM tools (e.g., ServiceNow, Remedy, Cherwell).
- Excellent analytical and problem-solving skills, with attention to detail and patient-safety impact.
- Strong written and verbal communication skills with the ability to support users effectively in a remote environment (Teams/Zoom/Chat).
- Ability and willingness to work a flexible schedule and participate in an on-call rotation during go-live and stabilization.
Preferred qualifications:
- Experience supporting large, multi-hospital health systems on Epic Inpatient.
- Familiarity with integrated documentation workflows, including HIM/coding, quality measures, regulatory documentation, and nursing-sensitive indicators.
- Experience participating in testing cycles (unit, integrated, user acceptance, and regression testing) for clinical documentation changes.
- Prior work creating training materials, tip sheets, and quick reference guides for clinical staff.
Job Tags
Full time, Contract work, Immediate start, Remote work, Flexible hours, Night shift, Weekend work, Afternoon shift,