TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Pensacola, FL!
Position: Member Service Representative (Fraud Department)
Job Description
To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
Handle a call volume of 80-100+ calls daily
Qualifications
High School Diploma/ GED required
1-2 years of recent customer service experience
Ability to work in a fast-pace high-volume call center environment
Willingness to help others and ability to navigate difficult conversations
Strong computer knowledge and data entry/typing skills
Schedule: Afternoon Shifts!
Start times range between the hours of 12:00PM - 3:00PM
Monday-Saturday OR Sunday-Friday (Will have 1 rotating off day during the week) **MUST have a 6 day availability to work
Must have a 9.5 hour window of flexibility to be able to work. Schedules are provided two weeks in advance.
Training:
Fully ONSITE - Monday- Friday, 2:30 CST-10:00pm CST
NO Time Off during Training: November 17th -January 9th
Start Date: November 17th
If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests
Aston Carter integrated with TEKsystems, effective Jan. 1, 2024
Pay and Benefits
The pay range for this position is $17.50 - $17.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Pensacola,FL.
Application Deadline
This position is anticipated to close on Nov 4, 2025.
h4> About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
...weeks with potential to go permanent Full-Time: 6-day workweeks Weekend availability required Shift Details: Morning and Night Dispatch options - flexibility is required ~ Drive Late-model 2023-2025 Freightliners (automatic) with fridge +...
...This position provides person-centered assistance, based on the individuals goals, needs and interests. The Certified Nursing Assistant with REACH has the primary role... ...Certified Nursing Assistant License Minimum Experience: No experience required although six...
Join to apply for the Sr. Digital Marketing Manager, SMB role at Pilot.com2 days ago Be among the first 25 applicantsJoin to apply for... ...qualified applicants regardless of criminal histories, consistent with legal requirements. You may view all of Pilots recruiting notices...
Join to apply for the ESL Teacher role at Mentora College3 days ago Be among the first 25 applicantsJoin to apply for the ESL Teacher... ...Job descriptionCurrently, we are seeking an ESL teacher to teach classes to non-English speaking adults and teenagers. We are looking...
...Data Analyst Intern CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities...